Shipping Policies
Shipping Costs:
For UPS Ground Orders:
10% of your retail total, with a minimum shipping charge of $7.95 per order.
For US Postal Service orders (TO PO BOXES ONLY): 10% of your retail order with a minimum shipping charge of $10.00 per order.
Time it takes to reach destination:
UPS ground please allow 7-10 business days
US Postal please allow 7-10 business days
DHL RUSH please allow up to 2-4 business days
AirMail please allow 7-14 business days
Orders are usually shipped from our warehouse within 2 business days. The above times are estimates from the day you place your order.
Insurance is included in the cost of our shipping rates.
We do not ship internationally. We only ship within the United States, including Alaska, Hawaii, Puerto Rico, Guam, Virgin Islands and Military APO/FPO addresses.
A tracking number will be automatically emailed to you once your order has been shipped.
Please note that tracking numbers are only available for UPS ground orders and DHL Rush orders but not US Postal orders. For this reason, we recommend shipping to a physical street address (and not a PO Box) whenever possible. UPS Ground also does not ship to Alaska or Hawaii - those orders go via AirMail and will not have a tracking number. If it's been 3 business days and you still don't have a tracking number, please contact us via the "Contact Us" link.
Occasionally additional shipping time is required, especially during holiday seasons.
Return Policy
If you want to return a product, please return it to the Customer Service address on the packing slip:
Customer Service
PO Box 691300
Los Angeles, CA 90069
Write the Order ID number on the outside of the box so we can trace it back to you. Once we receive the return, we will credit your account and notify you by email.
Remember to contact us first in the case of broken or defective items. Because all shipments are insured by us, we may not require a return if the item is broken or defective.
Returns for non-defective, non-broken items must be made within 30 days. There will be a 20% re-stocking fee on all non-defective/non-broken items. Shipping will not be refunded on non-defective/non-broken returns.
Returns cannot be accepted after 30 days.
Merchandise must be returned in it's original inner packing and must be in resaleable condition. Merchandise, merchandise packaging, and inner packing must bear no markings or be otherwise defaced or damaged. No credit will be given for items that do not meet these requirements.
Please contact Customer Service for return authorization before returning merchandise.
If you, the customer, refuses delivery of an item, or the wrong address is given at the time the order is placed and the order cannot be delivered, the 20% restocking fee will automatically apply and shipping charges will not be refunded.
Backorder Policy
We do not take back-orders. If an item is out of stock, you will need to re-order the item when it comes back in.
If you have ordered an item from our website that is out of stock we will inform you when it is expected and you may order at that time; or if you like you could order another item instead; or we can issue a credit or refund.
Damaged Goods Policy
If an item reaches you in less than satisfactory condition, please contact us immediately and we will determine whether a credit or replacement is in order. We will provide you instructions on returning and / or receiving a replacement item. You must contact us within 30 days of receipt of merchandise. You may report a lost, broken or missing item by clicking on the "Contact Us" link on the left side of the website, or by going to your Purchase History. Inside your Purchase History, click on the specific order id and then select "Problem Report" for the specific item or items.
We can be reached via e-mail at: support@yourgardendecor.com
Privacy Statement
For each visitor to our Web page, our Web server automatically recognizes no information regarding the domain or e-mail address. We collect the e-mail address of those who communicate with us via e-mail, aggregate information on what pages consumers access or visit, user specific information on what pages consumers access or visit and information volunteered by the consumer, such as survey information and/or site registrations.
The information we collect is used for internal review and is then discarded, used to improve the content of our Web page, used to customize the content and/or layout of our page for individual consumer and used by us to contact consumers for marketing purposes.
If you do not want to receive e-mail from us in the future, please let us know by sending an e-mail, calling or writing, and telling us that you do not want to receive e-mail from our company.
Terms of Use Statement
You understand and agree that the owners of this site shall not be liable for any direct, indirect, incidental, consequential or exemplary damages, including but not limited to, damages for loss of profits, data or other intangible losses (even if the owners of this site have been advised of the possibility of such damages), resulting from the use or the inability to use the product(s) and or service(s) or any misuse of the product(s) and or service(s) in a manner not in accordance with their intended use.
